Call Center Specialist Cover Letter

by Megan Koehler

Call Center Specialist Cover Letter

Call Center Specialist Cover Letter

TEXT VERSION OF THE CALL CENTER SPECIALIST COVER LETTER SAMPLE

(Date)

(Name of Hiring Manager, Title)
(Name of Company)
(Address)
(City, State, Zip)

Dear (Mr. or Ms.) (Last Name),

As a highly experienced call center specialist, I am equipped to handle almost any situation that can be expected in a high-volume call center. My customer service is top-notch, my phone manners are impeccable, and my commitment to productivity is unmatched. I would welcome the opportunity to demonstrate this for you as a (position title).

(Company Name) is known for their service and I am confident that my record of success aligns with your reputation for excellence. Allow me to share some of my career highlights:

  • Decreased call abandonment 15% by reducing hold time through efficient and focused service.
  • Reduced hold time for customers by more than 25% by developing and introducing a “common call” spreadsheet to all call center staff.
  • Repeatedly exceeded hourly call quota by diminishing between call times 40 seconds or more.

I have an advanced ability to quickly evaluate, react, and address constantly changing situations within a fast-paced environment while remaining personable and customer-focused. I have become known to my colleagues as the “go-to” person for all questions and issues and as a result have created several initiatives that have increased overall efficiency and customer satisfaction.

I believe that my expertise would be a good match for (name of company) and I would greatly appreciate the opportunity to meet with you to further discuss my qualifications. I have enclosed my resume for your review. Thank you for your time and consideration.

Sincerely,

Jane Smith

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