Software Executive Resume

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Software Executive Resume

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16164 Beverly Glen Drive ~ Beverly Hills, California 90210 ~ USA
310-555-1212, [email protected]


ASP & e-Business ~ B2B ~ B2C ~ CRM

Visionary executive with proven history of turning around underperforming companies. Background includes founding Perez System, LTD which was sold to AT&T, serving as a Senior Executive with Management Associates of America, LTD, and directing worldwide operations for Tristan, Inc. Licensed pilot, with fluency in English, Spanish, Portuguese, Italian, and French. Additional capabilities in:

  • Multi-million Dollar Budgets
  • Strategic Alliances
  • Forecasts
  • Change Management
  • Troubleshooting
  • Start-ups
  • Recruitment & Retention
  • Business Development
  • Scheduling


Management Associates of America, LTD. (1997 – Present)

  • Reduced costs and increased worldwide revenues from $19 million in 1996 to $50 million by 2001 through implementation of forecasting and scheduling processes, third party supplier relationships, and new internal processes that transformed project staffing and outsourcing.
  • Founded WorldEDGE philosophy to integrate company products with other best-of –breed solutions and expand the functionality of company’s core product thus reducing costs. WorldEDGE has since become the premier solution in the worldwide market.
  • Slashed staff turnover and dismissal rates through improved communication, including employee feedback in decision-marking processes.
  • Launched Management Associates of America SARL, a regional Paris office, assuming the role of Gerant. Recruited sales personnel, business analysts, and consultants. Reduced costs by hiring MAA Ltd. Professional services staff and third party regional contractors.
  • Establish IMA Gmbh, a German operation, assuming the role of Geschaftfuhrer.
  • Led the due diligence process for sale and new ownership of MAA Worldwide.

Tristan Inc. (1991 – 1997)

  • Reduced lag time between sales and implementation by 34% through processes that enabled rapid deployment of software solutions without increasing costs. Led to increased margins and allowed clients to meet their ROI targets earlier.
  • Improved relations with the install base by launching a 24-7 support entity that boosted client satisfaction and increased customer referrals.

Dealers Direct, Inc. (1991 – 1994)

  • Maximized call volumes and minimized call expense by facilitating and fostering relationship with AT&T, Bell South, and others to select carriers for each campaign.
  • Realized a 29% increase in repeat business after creating processes to more effectively validate campaign results, including improved accuracy of returned data.
  • Reduced costs by introducing list-cleaning methods for purging of invalid numbers prior to calling.

Perez Systems, LTD. (1985 – 1991)

  • Founded company to improve deployment and flexibility of 3B5 and 3B15 Unix-based systems running a Relational Database Management System called Profile.
  • Grew business from 2 employees to 57 in 3.5 years.
  • Negotiated sale of Perez to AT&T.



MANAGEMENT ASSOCIATES OF AMERICA, LTD., Los Angeles, California, 1997 – Present
A manufacturer, supplier, and service provider of software toolkit for the deployment of CRM/eCRM solutions.

Vice President / General Manager, EMEA / (Gérant MAA SARL; Geschaftfuhrer MAA Gmbh)

  • Oversee operations and budgetary control for MAA’s EMEA division, reporting directly to President and CEO.

TRISTAN INC., Los Angeles, California, 1991 – 1997
Manufacturer and supplier of predictive dialers for call centers.

Director of Worldwide Operations, Tristan LTD., Gerrards Cross, Bucks (1995 – 1997)

  • Administered budgets; recruited, trained, and mentored staff; managed resources; conducted long-term strategic planning; managed pre-sales technical consulting; directed installation of projects in excess of $1 million; provided post-sales support; negotiated with third part providers / service providers, and provided internal / client base second line support.

DEALERS DIRECT, INC., Los Angeles, California, 1991 – 1994
Manufacturer and supplier of predictive dialers for call centers.

Professional Services Director

  • Oversaw systems analysis and design/development of the UNOS/Voicelink real-time communications environment of telemarketing/survey software.
  • Directed a team of technical/support staff; negotiated with hardware & software vendors; assumed contractual negotiations with telephone carriers/switch suppliers; and initiated relationships with subcontractors and technical support engineers.

PEREZ SYSTEMS, LTD., Los Angeles, California, 1985 – 1991
A software house servicing diverse national & international accounts using UNIX.

Managing Director

  • Served as founding member and director in overseeing daily operations; reported to Board.
  • Guided corporate growth, future venues, and industry direction.
  • Oversaw contract negotiations, project/critical path analyses, and system development.


MIT, Cambridge, Massachusetts
Bachelor of Science in Mechanical Engineering, 1984
Bachelor of Science in Computer Science, 1984

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