Ok, so you’ve had a spat. You know it, they know it and, well, everyone knows it. What should you do? This is no time to duck and head for cover. It is always best to be the one to step forward and try to make things right. You spend an incredible amount of time at the office. It is easier to go to work when there isn’t something hanging over your head.
Yes, it is better to apologize. Even if you feel that you did nothing wrong, you still have a situation on your hands. From the other person’s perspective, I believe they would say differently. Own up to your true intentions, if they were good. Ask them to express themselves, and explain in heart-felt terms that you didn’t mean to make them feel :___ (however you made them feel).
Say It With More Than Words
Try saying it with more than words. Consider buying them their favorite dessert and leaving it on their desk. If they are in a different office or a different location, send them cookies. The money that you spend will be well worth your good name, a well developed brand that says, “I care” and a spat at the office that disappears.
Call Affected Leaders
If there was a leader that was affected, call them and apologize as well. Let them know that you have solved the disagreement with X, but you also wanted to let them know how sorry you were that it happened.
Forgive, forget, and move on. Now it is time to forget. You cannot officially consider yourself as someone who has forgotten the spat until you stop talking about it. So, stop talking about it. Move on.
If you walk through each of these steps, you will be less likely to have another spat anytime soon.
by Bethany Williams